Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:

• Please check the item in front of the courier by checking the contents of the package
• If the item has any damage whatsoever, please include the same note on the delivery comments and request an RTO (Return to Origin) within the first 7 days of delivery. Trust Kitchen will not take the responsibility for the damaged item(s) after this period.
• Always take photos of any damage
• Do not throw away any of the original inner or outer packaging
• Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible

Extended Storing

For any given order the maximum period to hold delivery for items fulfilled by Trust Kitchen is 2 weeks. If a customer wishes to extend storing items in Trust Kitchen’s warehouses, they will be charged 500 AED Per week until the shipment is delivered upon their request. Contact Customer Service for arrangements.

All products apart from chemicals, disposables and consumables can be returned or replaced within 7 days from the date of delivery. Full Return & Replacement Policy available at https://www.truststore.ae/cancellation-and-refund/

Holding Orders

If your location is not ready and you would like to reserve the items, we can hold orders for you in the warehouse (at an extra cost depending on the item and time period). Please note the following:

1. Warranty starts from the date of delivery to your location
2. Cancellations/Refunds are applicable from the day of order placement as a standard and have nothing to do with holding items You will not be able to get free cancellation or refund after 14 days of placing the order.
3. If you want to receive it earlier than your estimated date please communicate with us to see if this can be facilitated

You may contact us on:

Landline: +971-2 6665 988 / WhatsApp: +971 545 8251 58 
Email: info@truststore.ae / info@truskitchen.ae